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Frequently Asked Questions (FAQs)

What Payment Methods Do You Accept?

We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. Additionally, we offer the option to pay through PayPal for added convenience.

Do You Offer International Shipping?

Yes, we offer international shipping to select countries. To determine if we ship to your location and to calculate shipping costs, please proceed to the checkout page and enter your shipping address.

What Is Your Return Policy?

We have a hassle-free return policy. If you're not completely satisfied with your purchase, you may return it within 30 days of delivery for a full refund or exchange. Please note that returned items must be in their original condition and packaging.

How Can I Track My Order?

Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the status of your delivery on our website or the carrier's website.

Are Your Products Covered By A Warranty?

Yes, many of our products are covered by manufacturer warranties. The specific warranty terms vary depending on the product and brand. For more information about warranties, please refer to the product description or contact our customer service team.

Can I Cancel Or Modify My Order After It Has Been Placed?

We process orders quickly to ensure prompt delivery, so we cannot guarantee that changes or cancellations can be made after an order has been submitted. If you need to make a change, please contact our customer service team as soon as possible, and we will do our best to accommodate your request.

Do You Offer Discounts For Bulk Orders Or Wholesale Purchases?

Yes, we offer discounts for bulk orders and wholesale purchases. Please contact our sales team directly to inquire about pricing and eligibility for discounts on large quantity purchases.

How Can I Contact Customer Support?

If you have any questions, concerns, or need assistance with your order, our customer support team is here to help. You can reach us by phone at 209-200-0942 during our business hours or send us an email at brock@orangetool.com. We strive to respond to all inquiries promptly and provide exceptional service to our customers.

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